Quality Assurance

• Lucid Management is committed to provide Reliable, Unbiased, Timely and Accurate Quality Testing Services by complying with National and International standard bodies.
• Lucid management is committed to comply with the quality documentation and implement the policies and procedures in their routine work.
• Lucid management is committed to comply with ISO/IEC-17025: 2005 standard and to continually improve the effectiveness of the management system.
• Lucid management is committed to provide services to the customer by maintaining the trust in its independence of judgment and integrity related to its testing activities.
• Lucid management is committed to ensure that quality policy and procedures are effectively communicated, understood, implemented & maintained throughout the laboratory.

• Lucid implements quality system which is in strict accordance with ISO/IEC-17025 and covers the following functions.
• Impart training to staff to strengthen and to update competency of the personnel.
• Conduct inter/intra laboratory checks and quality control checks.
• Ensure participation in proficiency testing programmes.
• Ensure calibration of equipment / instruments as per laboratory schedule.
• To organize internal quality audits to verify gaps or non-conformances, if any and plan for necessary corrective and preventive actions.
• To coordinate external audits by regulatory agencies and customers.
• To resolve customer's complaints and observations.
• To collect customer feedback in order to strengthen customer relations and organizational functions.
• To work for acquiring more approvals / recognitions from regulatory agencies and customers.
• SOPs to meet all the requirements of ISO 17025.
• Data sheets and records for easy traceability.

To cover all test parameters related to the scope for Inter-laboratory/Proficiency testing programme as per the fixed schedule of the Laboratory.Reducing the complaints from customers to zero-level. To reduce the number of non-conformities and no occurrence of the same non-conformity.

• Impart training to staff to strengthen and to update competency of the personnel.
• Conduct inter/intra laboratory checks and quality control checks.
• Ensure participation in proficiency testing programmes
• Ensure calibration of equipment / instruments as per laboratory schedule.
• To organize internal quality audits to verify gaps or non-conformances, if any and plan for necessary corrective and preventive actions.
• To organize internal quality audits to verify gaps or non-conformances, if any and plan for necessary corrective and preventive actions.
• To coordinate external audits by regulatory agencies and customers.
• To resolve the customer's complaints and observations
• To collect customer feedback in order to strengthen customer relations and organizational functions.
• To work for acquiring more approvals / recognitions from regulatory agencies and customers.
• SOPs to meet all the requirements of ISO 17025.
• Data sheets and records for easy traceability.
• At Lucid Quality Assurance is not driven by a set of people but a dedicated effort from every single team member